Remote Customer service Jobs · Support Operations

• Design and lead the support program infrastructure for a rapidly scaling AI healthcare platform.
• Manage a team of Customer Support Specialists, overseeing technical troubleshooting and escalation to Engineering.
• Drive continuous improvement through data analysis, KPI tracking, and knowledge base development.

Knowtex uses ambient AI scribing to reduce healthcare documentation burden, partnering with the VA to support clinicians. It is scaling rapidly from 7,500 to 80,000 users, with a mission-driven culture focused on veteran care and clinician well-being.

• Design and optimize end-to-end customer journeys across complex support experiences, with an initial emphasis on warranty replacements.
• Lead root-cause analysis of recurring operational issues by combining data from support platforms, transactional systems, and logistics.
• Define and monitor KPIs, dashboards, and experimentation plans that measure customer effort, operational efficiency, quality, and risk.

Oura is a health technology company that designs and manufactures the Oura Ring, a wearable device for sleep and activity tracking. The company emphasizes employee well-being and innovation in a supportive culture.

• Evaluate AI-generated customer support materials against quality rubrics.
• Review documents, spreadsheets, and presentations for accuracy and consistency.
• Provide structured feedback to improve AI system performance.

The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.